TjMaxx, the US chain with one of the world’s largest breakfast restaurants, has updated its online meal plans to show that its hours of operation are different from the standard time zone, and not as well-known as other brands.
While the new hour is for “morning hours”, it is also for “mid-afternoon hours”, which are often times when the company will close.
The new hour will only work for the US.
“It’s the only place in the US that doesn’t have that option,” said Dan O’Brien, a TJMaxys senior vice president.
“We’ve been able to find ways to give them that option.”
In a blog post, TJMaxes chief executive Michael Karp wrote that he is “disappointed” that the change was made, but said that he had been able “to keep our hours consistent over time”.
He said he had also seen a “small but significant uptick in customer satisfaction”, which was “not indicative of an improvement in our business”.
Mr O’Brian said the company is “working on improving” the hours, which will be added to the online menu.
The change comes after months of complaints from some customers, who have complained about their service being inconsistent.
TJMaxy said in an email that the changes will allow customers to choose the time of day they want to eat at the restaurant.
“Customers who are currently at TJmaxx will have their meal time changed to the time they chose on their My TJmaxy account,” the company said.
“All new customers will also receive an email confirming this change, as well as the option to upgrade to a different time.”
The company said that “customers who were previously at TJMAXx, and have not been yet upgraded to the new hours, will have the option of choosing the time to eat.”
“We are committed to providing a convenient and fast, hassle-free experience for all our customers,” the statement said.
The changes are being made after the company received complaints from customers about the new options, which they said were not available in the UK.
In November last year, the company announced plans to introduce the option for people to pay a $25 fee per meal for an hour of breakfast and dinner.
TJMaxx has been struggling with a declining customer base and a growing business as more restaurants open in the country, particularly in the states.
It has been the subject of numerous lawsuits, with some restaurants claiming they have lost money by paying out of pocket to keep the hours of service up.
“We’re hoping that people are going to understand that we’re not a fast food restaurant,” Mr O,Brien said.